Legal
Last updated: March 2026
Fortel GmbH
Streicherplatz 1
5340 St. Gilgen am Wolfgangsee
Austria
Managing Director: Lyubomir Velkov
Phone: +43 660 773 6774
Email: info@hotelradetzky.at
Web: www.hotelradetzky.at
For data protection enquiries, please contact us at the email address above.
The protection of your personal data is important to us. We process personal data exclusively in accordance with the General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG) and the Austrian Telecommunications Act 2021 (TKG 2021).
The processing of personal data is based on the following legal grounds:
No automated decision-making or profiling takes place.
This website is hosted by Cloudflare, Inc. (101 Townsend St, San Francisco, CA 94107, USA). When you visit our website, the following information is automatically recorded in server log files:
Legal basis: Art. 6(1)(f) GDPR (legitimate interest in the secure and stable provision of the website).
Retention period: Log files are typically deleted after 30 days.
Cloudflare may set technically necessary cookies (e.g. __cflb, __cf_bm) for security and load balancing. These cookies are essential for the operation of the website and do not require consent (Section 165(3) TKG 2021).
Third-country transfer (USA): Cloudflare is certified under the EU-U.S. Data Privacy Framework (EU Commission adequacy decision of 10 July 2023). Cloudflare privacy policy: cloudflare.com/privacypolicy.
Our website uses cookies. Cookies are small text files stored on your device. We distinguish between:
cc_cookie (stores your cookie preferences, 182 days)._ga, _ga_*) and Contentsquare (_cs_*).When you first visit our website, a cookie banner is displayed where you can grant or refuse consent. You can change your settings at any time via the "Cookie Settings" link in the website footer. If you withdraw consent, the affected cookies are automatically deleted.
You can also manage or delete cookies at any time in your browser settings. Please note that disabling certain cookies may limit the functionality of the website.
We use Contentsquare (Contentsquare SAS, 7 rue de Madrid, 75008 Paris, France) to analyse the user experience on our website. Contentsquare collects:
The purpose of this processing is to improve the usability of our website through heatmaps and session replay analysis.
Legal basis: Art. 6(1)(a) GDPR (consent). Contentsquare is only activated after you have given your explicit consent via our cookie banner.
Retention period: Data is retained in accordance with Contentsquare's retention policies.
Withdrawal: You can withdraw your consent at any time via the "Cookie Settings" link in the website footer. For more information, visit: contentsquare.com/privacy-center.
Contentsquare is an EU-based company headquartered in France and holds ISO 27001, ISO 27701 and SOC-2 certifications.
This website uses fonts provided by Google Ireland Ltd. (Gordon House, Barrow Street, Dublin 4, Ireland) / Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). When loading fonts, a connection is established to Google servers, during which your IP address is transmitted.
Legal basis: Art. 6(1)(f) GDPR (legitimate interest in uniform font display).
Third-country transfer (USA): Google LLC is certified under the EU-U.S. Data Privacy Framework.
Google privacy policy: policies.google.com/privacy.
We use Font Awesome (Fonticons Inc., 6 Porter Road, Apartment 3R, Cambridge, MA 02140, USA) to display icons. When loading icons, a connection is established to Font Awesome CDN servers, during which your IP address is transmitted.
Legal basis: Art. 6(1)(f) GDPR (legitimate interest in an appealing visual presentation).
Third-country transfer (USA): Data transfer is based on Standard Contractual Clauses (Art. 46(2)(c) GDPR).
Font Awesome privacy policy: fontawesome.com/privacy.
For online room reservations, we use the booking system Clock PMS+ (Clock Software Ltd., Bulgaria). The booking widget is integrated on our website as a cross-origin iframe.
The following data is processed:
Legal basis: Art. 6(1)(b) GDPR (performance of a contract – processing is necessary to carry out the booking).
Retention period: Booking data is retained for the duration of the contractual relationship and the statutory retention period (7 years pursuant to Section 132 BAO, Austrian Federal Fiscal Code).
Clock Software is based in the EU (Bulgaria) – no third-country transfer takes place.
Our contact form is processed via FormSubmit.co. When you contact us using the form, your details (name, email, phone number, message, and any travel dates) are transmitted to FormSubmit.co and forwarded to us by email.
Legal basis: Art. 6(1)(b) GDPR (pre-contractual measures) or Art. 6(1)(f) GDPR (legitimate interest in responding to your enquiry).
Retention period: FormSubmit.co does not permanently store form data. We retain your enquiry until it has been fully processed, plus any applicable statutory retention obligations.
FormSubmit privacy policy: formsubmit.co/privacy.pdf.
For security reasons, this website uses SSL/TLS encryption (indicated by the padlock icon in your browser's address bar and the "https" protocol). This ensures that the data transmitted between your browser and our server is encrypted and cannot be read by third parties.
Under the GDPR, you have the following rights:
To exercise your rights, please contact: info@hotelradetzky.at
You have the right to lodge a complaint with the competent data protection supervisory authority (Art. 77 GDPR):
Austrian Data Protection Authority (Österreichische Datenschutzbehörde)
Barichgasse 40–42
1030 Vienna, Austria
Phone: +43 1 52 152-0
Email: dsb@dsb.gv.at
Web: www.dsb.gv.at
Some of the services we use are based in the USA. Data transfers to the USA are carried out on the following legal bases:
We retain personal data only as long as necessary for the respective purpose:
We reserve the right to update this privacy policy as needed to reflect changes in legal requirements or modifications to our services or data processing practices. The current version published on our website shall always apply.